You need to report your card as stolen, not wait to file a charge back. 3. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. 8 comments. Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. By comparison, correct parts were $14,000, parts supplied were around $5000. Not sure if anyone else has said this yet but a chargeback is NOT a refund. 8. We did not sign any documents talking about refund terms. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. Especially going into this time of the year when sales are up and it’s not your “regular” customers. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Yep, go to the credit card company next. Although CC's and PayPal may be. Product is clearly unusable. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. Alibaba files lawsuit against Alibabacoin. I have tried appealing numerous times to do a. Honestly with how they did this delivery and lied about the signature being required. ALIBABA SELLER TRIED TO FINESSE ME. The Stakes: A compelling rebuttal letter will make or break your representment. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. I did not make payment through the Alibaba website but through an offline bank wire transfer. The owners of the website are very shady. com, if either party submits their disputes to Alibaba. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. While it is a great tool, you gotta make sure you use it right. In a given year, 4-8 disputes on 5,000-6,000 transactions. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. Same. Contact microsoft before your resort to any chargeback, even. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. ago. gov means it’s official. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Trade assurance is pretty worthless. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. Indicate whether the goods arrived or not and the sum of refund you are claiming. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I've gotten a 100% refund when a seller has sent the wrong item. 00 to put it on their letterhead. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. We have never lost a “unacceptable” product chargeback due to this set up. Etsy will eat the cost of the charge back. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. you work it out with the supplier. Got scammed. Supplied parts (cheap crappy knockoffs) to be installed. My package arrived in my city at the local post office (USA) on 06-03. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. 10. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. RedactedRedditery • 2 yr. ago. Common ruses include the pick-your-pocket-while-being-super-helpful guru type scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. The price is USD489 include shipping in our alibaba store . We opened a refund dispute and escalated it today. I ordered watch parts from AliExpress back in November but they were shipped to the wrong address and ultimately back to the shipper. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. What are the chances I'll get banned? Issues & Disputes. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Respond to refunds quickly. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. My payment processors haves saved me and my business. However i got a beautiful moissanite silver tennis chain from alibaba for 250$ that harlem bling sells for 700$. Ouch. It’s SNAD they don’t cover. Our supplier is refusing to refund us unless we send items back. com experience is a phenomenal success. Chargebacks cost the merchant on record not the buyer and the fees are owed even if they win the chargeback. The invoice said “bobbleheads”. ago. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. The cuts will. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. alibaba. level 2. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Chargeback reason is usual 'not what expected' crap - these chargebacks are quite innacurate, since they have all pre-defined reasons and such. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. The figures arrive and the heads do not shake. 10. Most game companies don't bother to pursue legal action, so they simply ban your account. Online purchases are categorized as card-not-present (CNP) transactions. Please wait 3-20 business days to check the bank statement. Amex did the chargeback, and a month later Iberia "won" and Amex reversed the chargeback. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. I asked Google to refund it within a day of it posting to my account and the Google rep refused. O. Problem, they claimed that they didn’t make the purchase. They pretty much tell you exactly what to provide. You need to report your card as stolen, not wait to file a charge back. Getting a refund from Google is not a chargeback. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. i learned the hard way that youre opnening a whole can of worms by doing that. I've gotten a 100%. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. There are several reasons why an issuer might decline a transaction. Add a Comment. 9% of these chargebacks. I work for a credit card processor. Chargeblast. It should be illegal to ban a customer for a chargeback when it is in their favor. ago. All 3 they’ve kept the items and the full refund. An example may be the server problems at launch. They call the bank and say they didn’t but those. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. The seller put a fake tracking info showing completely different. Go to Alibaba r/Alibaba •. Type in the name of the merchant or the company and information regarding the payment. Customers want. sixthandelm. I was personally ripped off for $4,666 over three trades. It could be fair to consider a dispute as the first stage in the chargeback process. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. A guy we never saw before subbed to the channel and donated 60$ for 6 times. They simply got AMEX to rebill the account for the amount in question after you disputed it after they submitted information and AMEX determined it was valid, though AMEX do allow you to reopen the dispute, and if you have anything else to say or add. com. November 22, 2023 at 3:04 PM PST. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. So I paid, a few days later tracking ID was provided and I was happy that it worked. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. Ask for a catalog. They have a Shopify plugin as well. Some Disputes are completed without a chargeback. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. So after years of streaming our first chargeback happened. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. Ali baba dispute team is a joke. Good luck! sabrinahached • 2 yr. Add an additional document that supports your case. com. • 2 yr. Federal government websites often end in . tv/Man_of_the_Rain • 2 yr. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. They gave me a provisional credit in the meantime. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. If the above isn't an option, stop by your local police department and file a police report for theft. The case with PayPal was closed on December 15th, 2022. Short answer is yes Alibaba is legit. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. View community ranking In the Top 1% of largest communities on Reddit. Stripe is a scam. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Only the quotation. Screw the scammers (sellers/merchants). However, grats that you got your money back though. Updated the claim with the tracking. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. Upload the video and or the pictures as evidence. The seller put a fake tracking info showing completely different. Chargebacks are a danger to anyone who accepts payments online. Have a well written purchasing contract in place. Viator and Capital One also seem to be partnered in some. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. 10. Select you want a refund, fill in the amount you want to get refunded. According to PayPal, the time it takes to lift account limitations varies depending on the issue. View community ranking In the Top 10% of largest communities on Reddit. if you file a chargeback, they might recharge you after it clears. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Chargebacks911, 2022 Chargebacks Costs. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. On aliexpress, the price of the product itself is only around $11, free shipping. Another alternative is DHGates. I decided to go ahead and place a second. Most likely, if they don't have it, they will be able to source the vape products for you. You should have done the charge back a second time. I hope you paid with a credit card and can do a chargeback. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. No matter what you use as a third party, their is always the risk of charge backs. As guests and clients change their plans, business owners are dealing with more cancelations and refunds. The reason was poor quality of goods. All Shopify does is submit the dispute information to the credit card company. When people realize, they often go chargeback through their bank. Need some advice on a dispute with Alibaba seller . Alibaba is a site for whole sale purchases with many products having minimum order quantities. From there support can help you refund the unwanted charge. Alibaba (BABA 0. Essentially I want to purchase them. A refund means that you conducted business through. The can, and probably will, block your account until the debit is paid, or permanently. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. They have not been very responsive. Look at their credentials on alibaba. Last year (2020) I booked 340/365 days, 2019 was 365/. Just be sure your buyer is aware you'll require a signature. Vendor harassing me over chargeback dispute. I paid a deposit of $650 covered by Trade Assurance. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Gbpacker22 • 1 yr. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. It's ridiculous and not the intended purpose of chargebacks. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. ago It's not an easy process. They provide a chargeback guarantee model. The largest one was for $72. If you've received a trade dispute from an Alibaba. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. Doubtful with Amazon. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. Or it could be a few days. They provide a chargeback guarantee model. 14 comments. If the dispute is valid, you will be asked to respond. ago. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. Just an FYI if you want to source some GPU's from Alibaba. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Capital One denied the chargeback, claiming we didn’t provide the right evidence. Make sure you have really good photos or video (depending on the type. They’re legit most of the times. View community ranking In the Top 10% of largest communities on Reddit. They're unlikely to investigate further into why you did that and just ban you. Alibaba $5k lesson: lost package, NO refund . Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. Thanks heaps!! Was the order on Dec 17th, 22 gone. Goods get send to their country. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. Join for free Messages OrdersErikMalik. Click on the File a Chargeback option. It is a big joke. It won't have any affect on your credit score or history. Later on, Eddie will discuss our growth strategy and priorities for investment. At one point I was at a 7% chargeback ratio. Yep, I started using Sale Samurai last month, and it has helped a lot. com, don't. What can I do as I can’t pay with my card anymore. Depending on the setup, the procedure looks very different. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. 00, and that until I pay that amount I will not be able. In short, the customer is usually going to win a charge back for a card not preset transaction. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. ago. r/personalfinance. You have a legally binding contract with the seller, if they breach the contract, enforce your. I've done it successfully. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Order at risk of no refund even if Trade Assurance/pay through Paypal. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. If you look up Regulation Z (credit card)or E (debit) chargeback reason codes you can see exactly what you need to provide to win a dispute. If you prewrite a letter a lawyer can charge as little as $40. Yep, I started using Sale Samurai last month, and it has helped a lot. The Chinese retail and tech giant still isn't impressing the bulls. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. That really sucks that you lost $5K and a full year of time wasted on this mess. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. Skuggbane. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. I'm a streamer that receives donations through paypal and recently received a large amount of donations ranging from $5 to $300 from a single person over the course of a couple days. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. Make a small order to check it out, the make a bigger order if the are satisfied. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. •. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. It's also important to notate on your listing something like the following: Disputes and Chargebacks: All disputes must 1st be addressed between host and guest. I totally get it the feeling. 02%) posted its latest quarterly report on Feb. There are good post about finding reputable suppliers, just Google or search reddit. To prevent chargebacks from happening, you must know how chargebacks work and take steps to prevent them. Chargeback Paypal Alibaba. You may occasionally see someone refer to a merchant "disputing a chargeback. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. We stopped taking amex cards because of chargebacks. I also know people that were outright banned by contacting their bank to chargebacks. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. If the customer does not make a full attempt, the chargeback is not valid. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. com trade partner, our security team has already begun processing your case. . Scummy merchants know this and will thus pull tricks like this. I sell online and I’ve had it done to me. I provided my bank with a copy of the invoice and that was about it. Alibaba TA order not received for over 1 year. Product is clearly unusable. Try re-opening it or appealing. Help. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. Give the seller a one star review and most importantly mention the denied refund. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). However if you have made several over the course of years, its. Goods get send to their country. Try to avoid charge backs at all costs. Type in the name of the merchant or the company and information regarding the payment. by mazophiliac. 2 days ago · By Cagan Koc and Diederik Baazil. The package kept getting "updates," for the next week, but stayed in the same distribution center. The community for Old School RuneScape discussion on Reddit. If you have a linked bank account, they will first take out any money in there. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. What can I do as I can’t pay with my card anymore. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. There are two different things here. 01. So, I CAN chargeback, and it CAN go through. 4 to Feb. Here is the digest — you. Try to avoid charge backs at all costs. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. Posted by. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. com is a terrible website-although much improved from a few yrs. But no refund! Sorry this happened to you. DlnnerTable. Doing a wire or similar payment is equivalent to handing them cash. ago. Once the process is finished, DoNotPay will do the rest. It could be fair to consider a dispute as the first stage in the chargeback process. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Chargebacks instead of disputes everyone! Tips & Reviews. Thanks, I think this one is a grey area because we can't get them to schedule anything. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. a. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Vendor trying to guilt trip me into cancelling my chargeback. If you've received a trade dispute from an Alibaba. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. Afterwards, if nothing from the merchant, Klarna will resume your. It's not you. Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. The chargeback reaches the merchant's account, pulling their money out. Today he requested a chargeback on his credit card claiming it was fraud. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. by jfduke3. Alibaba said in a statement that the move is “designed to unlock shareholder value and. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. I asked Google to refund it within a day of it posting to my account and the Google rep refused. Always get it inspected if it is a large $ shipment. An example would be the tracking page from USPS with address, delivery status, etc. OldSkoolDj52 • 2 yr. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. What you're describing is a scam They donate $100, try to get it back from you directly. The payment went through and was processed on the Alibaba website but there hasn’t been any funds taken from my bank account. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. I just don't want to get taken either, and my business is entirely bootstrapped so every penny counts. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. The credit card used was my personal card. Join us for game discussions, tips and tricks, and all things OSRS! OSRS is the official legacy version of RuneScape, the largest free-to-play MMORPG. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. Even so, your chances are extremely slim as. I have been reimbursed for every chargeback on individual marketplace after writing support. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. This is up from #5 in 2019. 1. Filing a chargeback (along with filing complaints to various websites and gov't agencies) for unreasonable termination is one way to make sure Sinemia feels their arbitrary decision to terminated annual memberships, and let their bank knows Sinemia's business practices. Chargeback fees are paid by the merchant (Etsy), not the customer. wessneijder • • 6 yr. Close. QP_marketnetwork • 10 mo. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. A chargeback works. Trade Assurance is a COMPLETE JOKE. If the dispute is valid, you will be asked to respond with your side within 5 days. • 2 yr.